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Status: Concept · 12 weeksCase study 07 · Mobile · IoT · UX research

A voice-controlled home automation app

A 12-week concept for a voice-controlled smart home app — from surveys and interviews to a tested prototype.

Role
UX/UI Designer
Responsibilities
UX research, interviews, personas, empathy mapping, user journey, IA, wireframes, prototyping
Time
12 weeks · London
Tools
Figma, Illustrator
IoTVoiceResearchMobile
Homi home screen with favourite devices and rooms

About

Homi is a concept for voice-controlled home automation using the Internet of Things.

The goal was to study how existing home automation systems work, analyse their issues, and propose solutions. Home automation is growing fast — it supports older and physically disabled people, lets people monitor home while away, and can help with energy and cost savings, comfort, healthcare and security.

Homi splash screen
Homi home screen
Fan control screen

Design process

Four weeks of research, three defining pain points and goals, three designing and prototyping, and two testing and gathering feedback.

  • Weeks 1–4

    Research

    General research, online survey, user interviews, competitive analysis.

  • Weeks 5–7

    Define

    Personas, user flows, problems, design goals, storyboards.

  • Weeks 8–10

    Ideate

    Brainstorming, sketching, wireframing, prototyping.

  • Weeks 11–12

    Validate

    Gathering feedback, testing tasks.

Background

Nikola Tesla’s remote-controlled boat
1898
The digital computer
1940
ECHO IV, the first home automation system
1966
Smart House
1980
Smart House & IoT
1990

Home automation helps with saving energy and money, convenience, home security and security cameras.

Living room with a smart TV
Smart speaker on a table
Person controlling home devices from a phone

Existing products

  • Direct

    Amazon Alexa, Google Home, Alfred Camera

  • Indirect

    Spotify, Uber

  • Replacement

    Zenbo Robot

Competitor analysis looked at the most successful products, their distinctive features, purpose, strengths and limitations, and audiences — to understand the market, where existing features fail, and how to attract people with new, easy-to-use features.

Competitor analysis table comparing Amazon Alexa, Google Home Mini and Zenbo Robot

Common issues

Privacy · Access to only a few products · Data leaks · Can’t connect to Wi‑Fi · Doesn’t respond to voice

User survey

A survey gathered basic details and people’s knowledge of home automation. 50 responses.

Bar chart of electric appliances at home
Bar chart of automation products used
Pie charts of survey answers

SWOT & objectives

Using the competitor analysis, a SWOT analysis narrowed down what to consider when planning the services.

SWOT analysis of strengths, weaknesses, opportunities and threats
  • Let people use voice input
  • Connect all necessary home devices to one app
  • A simple, handy and elegant interface
  • Improve trust and security
  • Monitor home from anywhere

Interviews & personas

  • Have you used automation systems before?
  • Describe a time you needed it most.
  • How often do you use them?
  • Have you faced any issues? What needs to improve?
  • What other features would you like?

The interviews shaped personas — realistic representations of the key audience segments.

Persona card for Raviwon
Persona card for Abishek
Affinity map grouping user needs

Affinity mapping

User journey map

Journey mapping

User flow & wireframes

The user flow shows how people move through the final screens. Paper prototypes were tested before moving to low- and mid-fidelity wireframes.

User flow diagram from onboarding to settings
Paper prototype screens held in hand

Paper prototype

Low-fidelity wireframes

Low fidelity

Low-fidelity wireframes, continued

Low fidelity

Low-fidelity wireframes, continued

Low fidelity

Mid-fidelity login

Login

Mid-fidelity living room

Living room

Mid-fidelity fan control

Fan

Mid-fidelity schedule

Schedule

Mid-fidelity emergency

Emergency

Mid-fidelity scenes

Scenes

Mid-fidelity home

Home

Mid-fidelity wireframes.

Logo & visual design

Colour palette and Roboto typography

Colour & typography

Logo sketches

Logo sketches

Final Homi logo on a grid

Logo

Final designs

Final splash, login and voice screens
Final home, fan and schedule screens
Final scenes, emergency and settings screens
Usability testing task results, part one
Usability testing task results, part two
Usability testing and tasks.

Challenges & discussion

Because of the pandemic, some of the target audience couldn’t take part in interviews and testing. Prototyping some animations — like the microphone recording voice — was hard within Figma’s limits.

Overall the project met its aims and objectives, and participants completed the test tasks successfully.

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Illustrations & interactions